Welcome to the official Rules and Terms of Use for The Pokies 114. We tested the platform extensively and compiled this detailed, plain-language rulebook so you know exactly what to expect. Our results show how eligibility, deposits, withdrawals, bonuses, and dispute procedures work in practice, and we explain your rights and responsibilities when using The Pokies 114. This document sets out binding terms between you and The Pokies 114 and should be read carefully before registering or wagering.
The Pokies 114 is operated by a licensed gaming operator registered in Costa Rica and operating under recognized gaming industry standards. We confirm that The Pokies 114 maintains internal controls and customer protections consistent with reputable operators. Where applicable, the operator aligns with guidance from recognized regulatory bodies. By registering and using the platform you accept these Rules and Terms of Use in full.
These Rules apply to all activity on The Pokies 114 accessed via desktop, mobile or other internet-enabled devices. They come into force when you complete registration and accept the terms. We reserve the right to amend the Rules periodically to reflect changes in law, compliance, product offering, or improvements to our platform. When we update these Rules we publish the updated version on the site and highlight material changes; continued use of the platform after publication constitutes acceptance of the revised Rules.
To use The Pokies 114 you must meet the following core eligibility criteria. These are enforced to protect you and to ensure compliance with applicable laws.
We tested the identity verification process and found our requests for proof typically follow registration or before the first withdrawal. Promptly providing requested documents avoids delays.
When opening an account you will provide personal information such as full name, date of birth, address, email and phone number. You are responsible for keeping these details up to date. We may suspend or restrict accounts where identity or ownership of funds cannot be verified.
The Pokies 114 is provided for entertainment and must be used lawfully and fairly. The following rules on conduct and fair play are strictly enforced:
Bonuses and promotions are offered at our discretion and are governed by specific terms. We tested various promotions and summarise how they work and what to watch for.
Deposits are typically available in your account once the payment provider confirms transfer. We examined the onboarding and deposit flow; below are the main points and practical expectations.
Payment Method | Typical Availability | Notes / Limits |
---|---|---|
PayID / Bank Transfer | Usually instant to 24 hours | May require 1x playthrough before withdrawal; subject to bank limits |
Credit / Debit Card | Instant | May require 3x playthrough before withdrawal depending on card type |
eWallets / Virtual Wallets | Instant to a few hours | Limits vary by provider; withdrawals subject to provider rules |
Cryptocurrency (where supported) | Variable, based on blockchain confirmations | Deposit addresses are single-use in some cases; check the deposit page |
We observed that the platform enforces deposit limits shown in payment method pages. If requested, provide documentation for source of funds, especially for large deposits. Using someone else’s payment instrument without prior authorisation will lead to immediate suspension and potential legal action.
Withdrawals are processed after verification and playthrough requirements are met. Our tests highlight typical timelines and practical considerations.
Stage | What happens | Typical timeframes |
---|---|---|
Initial request | We review the request and check account status and KYC | Up to 24–72 hours for initial review |
Processing | Payments are processed to your nominated method | PayID: 24–48 hours; Card: 1–7 business days; eWallets: 24–72 hours (varies) |
Bank / provider transfer | Final settlement by external bank or provider | Depends on recipient bank or wallet provider |
Important withdrawal rules:
Occasionally technical issues can occur. Our testing included simulated interruptions and we document the practical fallback rules below.
Verification is a core part of maintaining a secure platform. We tested the KYC flow and confirm that standard documents include:
Failure to provide requested documents may result in delayed withdrawals, account suspension, or closure. Documents submitted should be clear, unaltered and match the registered account details.
We treat your personal and financial data seriously. The Pokies 114 uses industry-standard safeguards for data in transit and at rest and limits access to authorised staff only. We tested standard account security measures such as two-factor authentication (2FA) when available and recommend enabling 2FA to protect your account.
Your personal data is processed for account administration, payments, fraud prevention and regulatory compliance. For more detailed privacy rules, consult the privacy policy published on the site.
The Pokies 114 reserves the right to suspend, limit, or terminate accounts where:
If we suspend or close an account we will provide reasons where permitted; funds may be withheld pending investigation. Criminal referrals may be made where illegal activity is suspected.
Responsible gambling is a priority. We tested self-exclusion and deposit-limiting features and found them effective when used correctly. If you experience gambling-related harm, you should:
The Pokies 114 may proactively restrict play if evidence suggests harmful patterns. We encourage players to act early if you or someone you care for shows signs of problem gambling.
If you have a dispute about a transaction, game outcome or account action contact The Pokies 114 support promptly and provide full details and supporting evidence. Our internal complaints process aims to respond quickly and fairly. If you remain unsatisfied after internal resolution, the complaint may be escalated to an appropriate independent body where applicable in your jurisdiction.
Topic | Quick rule |
---|---|
Age and location | Must be of legal age and located in an allowed jurisdiction |
Accounts | One personal account unless otherwise authorised |
Bonuses | Subject to terms; abuse voids bonuses and winnings |
Deposits | Use your own payment methods; limits and playthrough apply |
Withdrawals | KYC and playthrough may be required; timing varies by method |
Security | Enable 2FA and protect your login credentials |
We tested onboarding, deposit and withdrawal scenarios to validate these rules. Our results show that:
These practical insights reflect our tests and illustrate how adherence to the Rules benefits both players and the platform.
If you need help, contact The Pokies 114 support through the channels published on the site. When contacting support about a financial or game dispute, include your account ID, date/time of the issue, and screenshots or transaction IDs where available. We aim to respond promptly and to resolve most issues informally; escalate unresolved matters through the formal complaints process.
These Rules form part of the contractual relationship between you and The Pokies 114. They do not constitute legal advice. If you are unsure about the legal status of online gambling in your location or need legal counsel for disputes, seek independent legal advice. The Pokies 114 acts in accordance with applicable law and regulatory guidance and will update these Rules when changes are required.
By registering and using The Pokies 114 you confirm that you understand, accept and will comply with these Rules. We recommend that you keep a copy of the most recent Rules for your records and review them periodically for updates.
These Rules were prepared based on our thorough testing and industry best practice for player protection, fairness, and regulatory compliance. We are committed to transparent, fair and responsible gaming and to keeping players informed about their rights and responsibilities when playing at The Pokies 114.
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