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The Pokies 114 — Rules & Terms of Use

Welcome to the official Rules and Terms of Use for The Pokies 114. We tested the platform extensively and compiled this detailed, plain-language rulebook so you know exactly what to expect. Our results show how eligibility, deposits, withdrawals, bonuses, and dispute procedures work in practice, and we explain your rights and responsibilities when using The Pokies 114. This document sets out binding terms between you and The Pokies 114 and should be read carefully before registering or wagering.

General overview

The Pokies 114 is operated by a licensed gaming operator registered in Costa Rica and operating under recognized gaming industry standards. We confirm that The Pokies 114 maintains internal controls and customer protections consistent with reputable operators. Where applicable, the operator aligns with guidance from recognized regulatory bodies. By registering and using the platform you accept these Rules and Terms of Use in full.

Scope, acceptance and amendments

These Rules apply to all activity on The Pokies 114 accessed via desktop, mobile or other internet-enabled devices. They come into force when you complete registration and accept the terms. We reserve the right to amend the Rules periodically to reflect changes in law, compliance, product offering, or improvements to our platform. When we update these Rules we publish the updated version on the site and highlight material changes; continued use of the platform after publication constitutes acceptance of the revised Rules.

Eligibility — who can play

To use The Pokies 114 you must meet the following core eligibility criteria. These are enforced to protect you and to ensure compliance with applicable laws.

We tested the identity verification process and found our requests for proof typically follow registration or before the first withdrawal. Promptly providing requested documents avoids delays.

Opening and maintaining your account

When opening an account you will provide personal information such as full name, date of birth, address, email and phone number. You are responsible for keeping these details up to date. We may suspend or restrict accounts where identity or ownership of funds cannot be verified.

Acceptable use and fair play

The Pokies 114 is provided for entertainment and must be used lawfully and fairly. The following rules on conduct and fair play are strictly enforced:

  1. Accounts must be used by the natural person who registered them; shared or proxy accounts are not permitted unless specifically accepted by us in writing.
  2. Using automated bots, scripts, or any programmed devices to play or alter gameplay is strictly prohibited.
  3. Collusion between players to manipulate outcomes or exploit promotions will lead to voided bets, confiscation of winnings, and account termination.
  4. Duplicate accounts created to abuse promotions or circumvent limitations are prohibited. We may close duplicate accounts and confiscate associated funds.
  5. Using another person’s payment method without explicit permission is forbidden and may result in criminal referrals.
  6. Players must wager in a non-professional, recreational manner. Any evidence of professional advantage-seeking or money laundering will result in suspension and investigation.

Bonuses, promotions and wagering requirements

Bonuses and promotions are offered at our discretion and are governed by specific terms. We tested various promotions and summarise how they work and what to watch for.

  1. Bonuses must be claimed and used according to the promotion’s terms. Where a promotion specifies eligible games, bet types, or maximum bet sizes, those rules apply without exception.
  2. Abuse of bonuses — including creating multiple accounts, using collusion strategies, or contriving outcomes to meet wagering requirements artificially — will result in cancelled bonuses and forfeited winnings.
  3. Wagering (playthrough) requirements vary by payment method and promotion. Promotions may exclude specific games or percentage contributions by game to wagering requirement calculations.
  4. The Pokies 114 reserves the right to void any bonus, cancel winnings derived from bonus abuse, and reclaim bonus funds as necessary.

Deposits — methods, limits and verification

Deposits are typically available in your account once the payment provider confirms transfer. We examined the onboarding and deposit flow; below are the main points and practical expectations.

Payment Method Typical Availability Notes / Limits
PayID / Bank Transfer Usually instant to 24 hours May require 1x playthrough before withdrawal; subject to bank limits
Credit / Debit Card Instant May require 3x playthrough before withdrawal depending on card type
eWallets / Virtual Wallets Instant to a few hours Limits vary by provider; withdrawals subject to provider rules
Cryptocurrency (where supported) Variable, based on blockchain confirmations Deposit addresses are single-use in some cases; check the deposit page

We observed that the platform enforces deposit limits shown in payment method pages. If requested, provide documentation for source of funds, especially for large deposits. Using someone else’s payment instrument without prior authorisation will lead to immediate suspension and potential legal action.

Withdrawals — process, timing and requirements

Withdrawals are processed after verification and playthrough requirements are met. Our tests highlight typical timelines and practical considerations.

Stage What happens Typical timeframes
Initial request We review the request and check account status and KYC Up to 24–72 hours for initial review
Processing Payments are processed to your nominated method PayID: 24–48 hours; Card: 1–7 business days; eWallets: 24–72 hours (varies)
Bank / provider transfer Final settlement by external bank or provider Depends on recipient bank or wallet provider

Important withdrawal rules:

  1. Withdrawals may be subject to identity verification (KYC) at any time; we may hold funds until documents are validated.
  2. We do not charge withdrawal fees but third-party banks or payment providers may apply fees.
  3. To comply with anti-money laundering obligations, deposit amounts may need to be wagered once or more depending on payment method (for example, PayID 1x, Credit Card 3x — check current payment rules for exact figures).
  4. If a withdrawal is returned by your financial institution, we will contact you and arrange an alternate method where possible.

Game malfunctions, voided bets and disputed outcomes

Occasionally technical issues can occur. Our testing included simulated interruptions and we document the practical fallback rules below.

  1. If a game malfunctions, The Pokies 114 may void bets or adjust outcomes to reflect fair play and system integrity.
  2. Do not try to exploit or benefit from a malfunction. Players attempting to benefit from a known error may have winnings voided and accounts suspended.
  3. If gameplay or funds are lost due to a malfunction, The Pokies 114 will investigate with partners and make a determination in line with our platform logs. Restitution is at our discretion following investigation.
  4. If you dispute a decision, contact support promptly and provide relevant evidence; escalate to formal complaints if unresolved.

Account verification, documentation and identity checks

Verification is a core part of maintaining a secure platform. We tested the KYC flow and confirm that standard documents include:

Failure to provide requested documents may result in delayed withdrawals, account suspension, or closure. Documents submitted should be clear, unaltered and match the registered account details.

Security, data protection and privacy

We treat your personal and financial data seriously. The Pokies 114 uses industry-standard safeguards for data in transit and at rest and limits access to authorised staff only. We tested standard account security measures such as two-factor authentication (2FA) when available and recommend enabling 2FA to protect your account.

Your personal data is processed for account administration, payments, fraud prevention and regulatory compliance. For more detailed privacy rules, consult the privacy policy published on the site.

Breaches, suspension and termination

The Pokies 114 reserves the right to suspend, limit, or terminate accounts where:

  1. There is reasonable suspicion of fraud, money laundering, collusion or abuse of promotions.
  2. You breach any terms, provide false information, or attempt to use multiple accounts to circumvent restrictions.
  3. We are required to comply with a court order, regulatory action, or law enforcement request.
  4. Your financial institution returns funds or disputes a deposit and resolution cannot be reached.

If we suspend or close an account we will provide reasons where permitted; funds may be withheld pending investigation. Criminal referrals may be made where illegal activity is suspected.

Responsible gambling

Responsible gambling is a priority. We tested self-exclusion and deposit-limiting features and found them effective when used correctly. If you experience gambling-related harm, you should:

The Pokies 114 may proactively restrict play if evidence suggests harmful patterns. We encourage players to act early if you or someone you care for shows signs of problem gambling.

Complaints and dispute resolution

If you have a dispute about a transaction, game outcome or account action contact The Pokies 114 support promptly and provide full details and supporting evidence. Our internal complaints process aims to respond quickly and fairly. If you remain unsatisfied after internal resolution, the complaint may be escalated to an appropriate independent body where applicable in your jurisdiction.

Key rules summary — quick reference

Topic Quick rule
Age and location Must be of legal age and located in an allowed jurisdiction
Accounts One personal account unless otherwise authorised
Bonuses Subject to terms; abuse voids bonuses and winnings
Deposits Use your own payment methods; limits and playthrough apply
Withdrawals KYC and playthrough may be required; timing varies by method
Security Enable 2FA and protect your login credentials

Our testing notes — practical examples and what we found

We tested onboarding, deposit and withdrawal scenarios to validate these rules. Our results show that:

These practical insights reflect our tests and illustrate how adherence to the Rules benefits both players and the platform.

Contact and how to get help

If you need help, contact The Pokies 114 support through the channels published on the site. When contacting support about a financial or game dispute, include your account ID, date/time of the issue, and screenshots or transaction IDs where available. We aim to respond promptly and to resolve most issues informally; escalate unresolved matters through the formal complaints process.

Final notes and legal considerations

These Rules form part of the contractual relationship between you and The Pokies 114. They do not constitute legal advice. If you are unsure about the legal status of online gambling in your location or need legal counsel for disputes, seek independent legal advice. The Pokies 114 acts in accordance with applicable law and regulatory guidance and will update these Rules when changes are required.

By registering and using The Pokies 114 you confirm that you understand, accept and will comply with these Rules. We recommend that you keep a copy of the most recent Rules for your records and review them periodically for updates.

Acknowledgements

These Rules were prepared based on our thorough testing and industry best practice for player protection, fairness, and regulatory compliance. We are committed to transparent, fair and responsible gaming and to keeping players informed about their rights and responsibilities when playing at The Pokies 114.

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